Best Western Plus Rose City Conference Center Inn

This is a nice hotel with a great front desk staff! Our only issue was a large group of people in a wedding party that were very noisy. We decided not to stay the next night as that was the wedding night and we figured they might be noisier than they were the first night. This is a risk you take at any hotel so I don't hold it against Best Western. The staff was very accommodating by letting us check out two days earlier than we had planned because of the noise issue. I felt that was terrific customer service.

If you are okay with some of the lowest customer service that you may ever experience from a business than you may be okay staying here. I reserved my room for 3 nights through a third party vendor and paid in full. Upon arriving at the hotel there was signage indicating the indoor pool was closed. This we disheartening as we chose this hotel (of only two in area) because it had an indoor pool. But as I explained my disappointment to the clerk at the front desk for check in that I had paid for a jetted tub room so I at least could enjoy that. The clerk spoke up and said "oh did my manager not call you this afternoon." I thought this is odd and asked why her manager would call me. She indicated that the hotel has no jetted tub rooms as indicated on their site and third party sites. Since the price I paid clearly reflected a fair nightly cost for such an upgraded room I was surprised that this was the excuse for me not having a room upon arrival at the hotel. The clerk said they only had double bed accessible rooms and she would put me in that room. I informed her that was not an option unless I would be refunded the difference between the upgraded room I booked and paid for versus the lower room classification she was offering. At this point she advised me I had not paid for my original room so there was not refund process. I indicated this was not the case and as I was attempting to bring up my paid receipt the clerk said she had misspoke and there were actually no rooms available for the night. At this point I left and contacted the 3rd party vendor I made my reservation through. The representative contacted the hotel and notified me that they would be providing a refund and an inconvenience fee since it was clear most hotels in the area were at maximum capacity and I may find myself sleeping in the car that night. The 3rd party vendor went out of their way to make everything right and did eventually find a hotel and room for us to stay the weekend. Apparently according to the hotel we did stay at, the Best Western Plus Thomasville GA is famous for re-selling rooms that are paid and guaranteed by third party vendors, leaving those occupants who booked through the third party out in the street. Since I will be traveling fairly often to this area in the near future I am glad I really experienced this lack of customer service and honestly sketchy business practice. I know no matter what the circumstances I would not ever stay at this location even if it meant sleeping in my car.

I have been staying at this hotel since it first opened, I believe it was 2008. I’ve always enjoyed the accommodations and services. It is time for major repairs and upgrades. The restrooms and showers in all the rooms I’ve stayed in in the past 5 years have needed repairs. The telephones and televisions need repairs and upgrades.

I have been to a lot of hotels in the past 4.4 years and this was the cleanest hotel in North America. The outside of the hotel was clean and well manicured. The inside of the hotel from restrooms to your room, everywhere was clean. The staff were eager to take care of your needs. Will not hesitate to stay here over all the other hotels in the city. Keep up the great work.